Frequently Asked Questions
What are the age restrictions within the park?
All Adventhour and Beats Sessions have a minimum age of 5 Years.
Is photography allowed?
Photography is permitted in all areas of our Park and Climbing Arenas but we request that users consider other participants when taking pictures and videos. Some sessions may be identified as non-photography sessions which will be advised upon arrival at the park. Please note mobile phones are taken onto the Arena at your own risk.
Do you have wheelchair access?
Yes we do. We have wheelchair access via a lift to our mezzanine cafe from the ground floor. All entrances are suitable for wheelchair users.
Do you have a sessions for individuals with additional needs?
Yes we do these are Tuesday and Thursday at 5pm.
How to find Energi Adventure Park, Newport?
Energi Adventure Park, Unit 2, Newport Leisure Park. Seven Stiles Avenue, Newport. Gwent, NP19 4QQ. There is free car parking on site.
Do i need to turn up earlier than when my session starts?
We recommend arriving at least twenty minutes before your session starts. This is particularly important during peak busy times.
Do you have free wi-fi?
Yes, sit back and relax in our Energi cafe with free wi-fi access.
Do you cater for birthday parties?
A resounding yes! We have purpose built exclusive party rooms adjacent to the Inflatables where we can cater for parties of different sizes. We have a number of standard packages which include a party host and a range of catering options. We offer young children’s parties, teenagers parties, 18th’s, 21st’s, private parties and even exclusive entire arena hire.
How do I contact you?
Can I bring my own food and drink?
Only food and drink bought inside the arena may be consumed there unless as part of an outside catering package we have arranged.
How long does a jumping session last?
A Bounce session lasts one hour. You can book double slots via our online booking service.
Private events / exclusive hire / corporate hire / special event hire / entire park?
Energi Adventure Park is a unique and versatile venue and can be an imaginative and perfect stage for so many things. If you want to discuss private event planning, a large party venue or a specialist event of any kind please contact our team at – email@example.com, and they would be delighted to assist you.
Do you offer group discounts?
Can children visit without a parent / guardian?
The minimum age to attend the Inflatable park without adult supervision is 12 however your parent or guardian must have signed a waiver. We have a range of toddler and family sessions throughout the week to cater for under 5’s, please check with our staff or online for more details. The minimum age to bounce is 5 but children bouncing between the ages of 5 and 12 must be accompanied at all times by an adult within the arena. The minimum age to use Clip’n’ Climb equipment is 5 years. Children using Clip ’n’ climb between the ages of 5 and 12 must be accompanied at all times by an adult within the arena.
I have medical condition, can I jump?
Please refer to our full rules and advisory notes on display on the website and at the arena. We ask that anyone with a current or past medical history or condition seeks independent professional medical advice before using the arena. Whilst we do all we can to keep the park safe our customers use the Inflatables at their own risk.
Can I wear glasses?
Yes there are no restrictions on glasses. Remember though to ensure they are securely in place and think about using a safety band for added security.
Are there any weight or height limits?
There is no minimum height for Bouncing. The maximum weight for Bouncing at Energi Newport at 18 stone (115 kgs).
Can I jump if I'm pregnant?
We don’t advise or recommend that you use the inflatables while pregnant.
Can I turn up and pay on arrival?
Yes cash and card payments can be taken but please be sure to arrive in plenty of time to be checked in and complete your waiver if necessary. We urge you to use the website or call ahead to check availability for your preferred session. We get very busy at weekends, during school holidays and in the evenings and cannot guarantee you will be able to jump at your desired time. We would always recommend pre-booking toddler and fitness sessions to avoid disappointment.
Can I get a refund or transfer my session?
We require 7 clear days notice to provide a refund for any cancellations or to exchange your session.
Do I need Energi hypoallergenic inflatable socks?
Yes it’s mandatory for all jumpers to wear Energi hypoallergenic inflatable socks. Socks can be purchased online or at the arena and are yours to keep for future visits. If you have socks from other Trampoline/Inflatable Arenas we will exchange these for you free of charge.
What should I wear?
Good fitting, comfortable sportswear is best. There are no restrictions for clothing other than loose, sharp or metallic accessories should be removed and safely stored in our lockers. Remember trampolining is very energitic so dress to stay cool.
What happens if i'm late for my session?
Unfortunately you will lose the session but if we can and we have availability we will do all we can to allow you to use what is left of the session. If this is not possible we will offer you a later session but again subject to availability.
What is a waiver?
Every bouncer and climber must have completed a waiver before using the Inflatable arena, climbing walls and Zip Wire. Waivers can be completed online and in person. All jumpers and climbers under the age of 16 must have their waiver completed by their parent or guardian.
Do you charge admission fees for non bouncers?
Absolutely not. All are welcome to visit our parks. The inflatables are a controlled area but we welcome anyone who may just want a coffee or a snack or just to see what goes on in an Energi Adventure Park.
Do you have lockers?
We have plenty of conveniently placed lockers for you to safely store your valuable items whilst jumping. Our lockers use 4 digit key codes and are free of charge.
Is there a gallery or cafe that I can sit in when my children or friends are jumping?
The Energi Café is at the heart of the park and the best place to watch the fun and action from. Our mezzanine level viewing gallery is part of the café where you can enjoy a wide range of hot and cold food and drinks in quality surroundings. Stay a while and make use of our free wi-fi while catching up with the world and your emails.
Any questions not answered here?
Please use the contact form below and we’d be happy to help.